14 August 2007

Not so cheap

Stop the presses! We are flying to the US on Thursday, or are supposed to be. But when I called this morning to order a vegetarian meal, British Airways told me that our reservation had been cancelled. When? The day after I bought the ticket, two months ago. And who cancelld it? Why, the reserving agent, cheaptickets. This is news to me, because we paid for these tickets (and despite the company’s name, not so cheaply, hoo boy no sir), and because we were never informed of any such change.

Cheaptickets.com, meanwhile, tells me (after answering the phone—in India, I think—“thank you for calling Orbitz”) that our flight is confirmed and there shouldn’t be a problem, and we should call back in four hours when BA offices in the US open. In four hours. Aaack, we just want some answers, and we just want to be able to get to Boston and then back to Brussels, without forking out more money.

This is the second time I’ve had a major problem with cheaptickets.com, so I don’t mind telling the world: DON’T buy your ticket from them! The last time, I was stuck for an extra day in Halifax because Delta told me I hadn’t paid for my flight, when again I most certainly had, and also not cheaply. This is beginning to sound sort of familiar.

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